Detailed Rate Card & Engagement Pricing
Ad-hoc support, cybersecurity engagements, and annual maintenance contracts. All rates in KES, exclusive of 16% VAT. Final pricing confirmed after scoped site survey.
Ad-Hoc & Callout Support Rates
For clients outside a Managed Service Agreement, or for work outside agreed MSA scope. Rates are per incident unless stated.
Remote diagnosis, configuration, and resolution via secure tunnel. Includes up to 2 hours of remote session time.
Engineer dispatched to Nairobi metro within agreed response window. Travel included within Nairobi.
Dispatch outside Nairobi metro. Transport, accommodation, and subsistence charged at actual cost with receipt.
Support outside Mon–Fri 08:00–18:00. Weekend, public holiday, and emergency escalation multiplier applied.
Guaranteed sub-2-hour response for critical outages. Includes first 4 hours of engineer time on-site or remote.
OEM hardware sourced through authorised channels. Markup covers logistics, import duty, and warranty registration.
Cybersecurity Engagement Rates
Enterprise-grade security services for banks, SACCOs, hospitals, and government — compliance-aligned with CBK, ODPC, ISO 27001, and NIST requirements.
Comprehensive vulnerability scan covering internal network, external perimeter, and web assets. Includes prioritised remediation report.
Adversarial simulation across network infrastructure and web applications. Black-box or grey-box methodology. Full technical + executive report.
Review of security policies, user access rights, compliance posture, and governance. Delivers gap analysis against CBK / ODPC / ISO 27001.
Active breach containment, malware eradication, forensic triage, and recovery. Retained clients receive priority queue access.
Half-day interactive workshop for staff on phishing, social engineering, password hygiene, and safe computing practices.
Quarterly vulnerability assessments, annual penetration test, incident response priority access, and dedicated security advisory contact.
Annual Maintenance Contracts (AMC)
For all installed systems — CCTV, biometric access, network infrastructure, and servers. AMC ensures preventive maintenance, priority response, and parts warranty management.
- ✓ Quarterly preventive maintenance
- ✓ Lens cleaning & IR check
- ✓ NVR/DVR health audit
- ✓ Priority callout response
- ✓ Biometric reader servicing
- ✓ Software updates & patches
- ✓ User database backup
- ✓ Emergency unlock support
- ✓ Switch & router health checks
- ✓ Firmware updates
- ✓ Cable plant inspection
- ✓ Performance optimisation
- ✓ OS patching & updates
- ✓ Storage health & capacity reports
- ✓ Backup integrity verification
- ✓ Disaster recovery drill
- ✓ All system categories covered
- ✓ Single point of contact
- ✓ Bundled SLA discount
- ✓ Annual strategic review